Ticket #38 (new task)
Opened 3 years ago
Escalation of severity
| Reported by: | chris | Owned by: | |
|---|---|---|---|
| Priority: | minor | Milestone: | |
| Component: | Core | Version: | |
| Keywords: | Cc: |
Description
Notification (N) objects were originally designed so that escalation of severity levels could be implemented.
N objects are used, but only directly by action calls to specify which severity level to perform actions at. There is currently no implementation of automatic escalation of severity, for example, after a period of time.
This needs to be looked at again and a good design created for how to best handle multiple severity levels and automatic issue escalation.
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